Looking for answers to some of our most frequently asked questions while purchasing electrical test equipment from Byram Labs? Check out some of the common answers below. If you have any questions, please do not hesitate call 800-766-1212 or email sales@byramlabs.com.

 

Shipping

If your items are in stock and ordered by 3 PM EST, we will ship your order the same day. We arrange many drop shipments from warehouses around the country, so please call as chances are we can get your order to you quickly.

We do not include VAT in our pricing. You would be responsible for any taxes your country charges to import a product.

All orders $100 and over automatically qualify for free shipping through UPS Ground, anywhere in the continental United States.

Our standard shipping is UPS Ground. If you need a quicker delivery, please feel free to select a different shipping option. Free shipping does not apply to expedited options.

Product

We are constantly updating our product list and have
additional offerings that may not be listed on our website. Check
here to see what products, services and vendors we offer


If
you know what you need, you can Request a Quote

If
you need a little more help, we have many options to get in touch with a sales
representative:

If
a chat box is present on the bottom right of your screen, one of our inside
sales people will be happy to assist you. Please note the chat feature is only
present during business hours (Mon-Fri, 8am-5pm et)

You
can also give us a call at (800)
766-1212
or email us at sales@byramlabs.com

At this time our website does not provide stock information for all products. You will however receive an email confirmation with your estimated ship dates once your order is processed.

Unfortunately, we are unable to offer international shipping for Fluke products at this time.

Calibration and Repair

Our standard turnaround for most instruments is 5-10 days for most calibrations.

Rush 24-hour service is available.

Some specialty instruments and disciplines may require additional time. You will get a notification of your estimated ship date upon receipt of your instrument.

Byram's Quality Management System has been ISO 9001:2015 Certified by TUV USA.

All of our measurements are traceable to the National Institute of Standards and Technology (NIST), ensuring the reliability you need for quality control.

Our ISO certified Calibration Lab is located at our headquarters in Branchburg, New Jersey.

When you are ready to ship the instrument(s), please download and include a completed service request form with the package.

Ordering

We
offer multiple ways to place your order:


1) Use our secure online shopping cart by browsing our site

2) Call us at (800)766-1212 to order by phone

3) Email your purchase order to sales@byramlabs.com

4) Fax your purchase order to (908)252-0822

5) Mail your purchase order to:

Byram Labs
1 Columbia Rd
Branchburg, NJ 08876

Please email your purchase order to Sales@byramlabs.com or fax it to (908) 252-0822

All sales processed online are subject to the approval of Byram Labs. Sales may be rejected for typographical or other errors. Sales being shipped or billed outside of the USA will be cancelled. Sales orders that do not have matching billing and shipping addresses will also be cancelled with the exception of customers paying by Net 30.

Payment

We accept major credit cards including MasterCard, Visa, and American Express, Discover, & ELO. You can also make payments through Google Pay, Apple Pay, & Shop Pay.

We offer Net 30 terms to wholesale customers. You can apply for terms here

International customers can use a wire transfer to complete their purchase, subject to a $35 fee.

Most approvals take a day or two. In some rare cases term approval can take longer depending on credit information or if additional credit references are needed. If you need your order processed quicker, you can pay for your order with another method of payment, such as a credit card or check.

Absolutely, however each credit card must be in your name and billing and shipping addresses must match.

You can email your tax exemption certificate to sales@byramlabs or fax it to 908-252-0822. We need to receive your certificate prior to your order being shipped in order to avoid charging sales tax.

Customer support

Send a message